Hayley

AAD-Hayley The Client Care Specialist

Hayley, Client Care Specialist

Hi, I’m Hayley, and my love for animals has been a constant throughout my life. From a young age, I was always drawn to animals, and this passion only grew stronger during my school years. After graduating, I earned a certificate in animal care and began volunteering with the RSPCA.

As I advanced in my career, I discovered that my passion extended beyond just caring for animals; I also loved providing care and compassion to their owners.

In 2016, I joined Veterinary Specialist Services (VSS) as the Client Service Team Leader. I held this role until 2022 when I took time off to welcome our beautiful son and daughter.

“I discovered that my passion extended beyond caring for animals to also supporting their owners.”

AAD-Client Care Specialist-Hayley

During my five and a half years at VSS, I developed a strong relationship with Bec, Aaron and Brylliana. When they invited me to join the Advanced Animal Dentistry team, I was thrilled. Working with such an amazing group of people, who share my dedication to animal care, has been incredibly rewarding.

In addition to our two human babies, we have two fur babies – a 16-year-old domestic shorthair named Tigger and a five-year-old Labradoodle named Kona. They bring so much joy and companionship to our family.

I am excited about the future with Advanced Animal Dentistry. I look forward to expanding my knowledge in animal dentistry and continuing to provide exceptional service to our clients.

Specialist Veterinary Dental Services

A comprehensive range of dental and oral surgery treatments.

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Removing complex teeth safely and with minimal impact.

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Surgical Extractions

Preserving teeth by cleaning and sterilising infected pulp chambers

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Root Canal Therapy

Precise management for intricate anaesthetics, enhancing safety

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Complex Anaesthesia

Preserving teeth that have damaged pulp through trauma

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Vital Pulpotomy

Detailed imaging with Dental X-rays and CT scans for accurate diagnosis

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Dental and Oral Imaging

Cleaning pockets of plaque and tartar, promoting oral health

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Periodontal Treatment

Performing expert, precise surgical procedures for oral issues

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Oral Surgery

Restoring function and alignment with expert diagnosis and repair.

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Jaw Fractures

Key Takeaways

Lifelong Passion For Animals

Hayley has always had a strong connection with animals and began building her career through animal care studies and volunteering with the RSPCA.

Experienced Client Care Leader

She spent more than five years as Client Service Team Leader at Veterinary Specialist Services, supporting both pets and their owners.

Strong Team Connections

Hayley developed close working relationships with the Advanced Animal Dentistry team before officially joining the practice.

Ongoing Learning In Dentistry

She is looking forward to continuing her growth in veterinary dental care while providing compassionate support to clients and their pets.

Jessica Ramsay

2 months ago

The care and compassion both Bec and Aaron show towards their patients and clients is above and beyond. I’ve had the pleasure of dealing with the whole AAD team including the wonderful admin team Bryl and Hayley. They make the whole experience from booking the appointment to discharge a pleasant experience and the follow up phone calls the day after procedure shows how much they really care about your pet and any concerns you may have. Would highly recommend these guys for any animal dental treatment.

Steph A

Tessa Orr

So grateful to Dr Aaron for taking the absolute BEST care of our 13 year old boy Chopper! We honestly wouldn’t go anywhere else for his teeth. Dr Aaron is EXTREMELY knowledgeable, so kind and caring! I am quite the worrier as my boy is my baby and his little teeth are super worn from years of chewing/playing with tennis balls. Dr Aaron really gave us the time to listen to all of our concerns and go over everything so thoroughly. My partner and I came into the consult anxious and stressed and left feeling completely at ease knowing Chopper was in the absolute best hands! We are forever grateful for the high quality care and compassion Dr Aaron provided…..

Tessa Orr

A month ago

cont… Also a massive thank you to Bryliiana for dealing with us over the phone these past few years, answering my many questions and never making me feel rushed or of an annoyance. There were quite the few worried phone calls. I HIGHLY recommend Advanced Animal Dentistry to anyone and everyone! It really is such a professional and quality practice! Thank you so much Dr Aaron and Bryliiana for the amazing work you guys do! Thank you for taking such great care of our boy!

dazz boyd

A month ago

Dr Aaron and Brylliana give our boy Chopper exceptional care every visit.

They both give us a lot of extra time and relive all our concerns over the phone and in person and never make us feel like we are a bother. They go out of their way to put us at ease with any questions we have and always make us feel like they have the time to reassure us in every way possible.

I would recommend them to anyone considering using them, 11 out of 10.

Thank you both of you for your amazing care!

Ka Lei Lau

A month ago

Dr Aaron cared for our GSD who had fractured her teeth. The team were able to fit us in within a day for surgery and Dr Aaron’s calm bedside manner was (amazingly) able to calm our very anxious, highly strung dog who typically hates a vet surgery environment. Excellent follow up care and communication, it’s clear the team genuinely cares for animals. Surgery was very professionally done and the price was fair and reasonable for specialised expertise. We are very pleased, thank you for such compassionate care for our pup. If only Dr Aaron could be our regular vet!

Amber Owen

A month ago

Dr Bec is amazing! I really feel like my dog is safe with her and I am a very protective and nervous dog mum. My dog also had a really nice recovery and was very comfortable after his tooth removal (due to a nasty abscess). I would definitely recommend Dr Bec and the team to anyone who wants high end care for their pets.

Gregory Cuff

A month ago

Staff were absolutely wonderful, the help and advice we received was fantastic

Zoe Hyde

A month ago

Bec has done surgery on both my beloved cat and dog and she is such a kind, thorough and talented Dentist! The communication is superb, level of care, and pain relief is brilliant. I completely trust my animals in her hands and am very grateful for her and all of the team’s care 🙂

Whitney Hansen

A month ago

Advanced Animal Dentistry took amazing care of my girl, Polly, and made sure she got lots of cuddles. Will definitely be going back.

Matt & Rochelle Lloyd

A month ago

Absolutely amazing the price for surgery is reasonable.
I drive all the way from Glasshouse Mountains just to there..

FAQs

What experience does Hayley have in animal care?

Hayley has worked in animal care from an early stage in her career, beginning with studies in animal care and volunteering with the RSPCA. She later expanded her experience through client service and veterinary support roles.

What was Hayley’s role before joining Advanced Animal Dentistry?

Before joining the team, Hayley worked at Veterinary Specialist Services as Client Service Team Leader from 2016 to 2022. During this time, she built strong professional relationships with members of the Advanced Animal Dentistry team.

What interests Hayley about veterinary dental care?

Hayley is passionate about continuing to expand her knowledge in animal oral health and veterinary dental care. She also values supporting pet owners through clear communication and compassionate client service.

Why did Hayley decide to join Advanced Animal Dentistry?

Hayley was excited to join a team that shared her dedication to animal care and client support. She describes working alongside the team as rewarding and values the strong connections developed over the years.

Does Hayley have pets of her own?

Yes, Hayley has two pets at home alongside her family — a domestic shorthair cat named Tigger and a Labradoodle named Kona. She describes them as bringing joy and companionship to family life.