What differences are there?
Our interaction with you has changed. There are currently modifications to the way that we will conduct our consultations, and the way you will communicate with staff.
To limit contact between people we are conducting telehealth consults. This means that unfortunately we will not be sitting down together face-to-face and going through the case.
We will be doing all of our discussion over the phone.
(Make sure your battery is charged!)
It is important to us that everybody’s health is considered, at all times. If you are ill or if you have been in contact with someone who has been ill, please let us know. This is reciprocal – be assured that you will not come into contact with any staff who are ill or have been in contact with someone who is ill.
Hygiene is super important (at all times!).
Within the Hospitals we have increased the frequency and thoroughness of our handwashing, and ask that you too could be mindful of this when handling your pets prior to their admittance.
When we see you at drop off and pick up, we will only have one staff member come to collect or deliver your pet.
It is our responsibility to be following the current social distancing guidelines where we are able.
Because we are being careful with our interactions with you (and protecting you from your interactions with us) we will be utilising Personal Protective Equipment (PPE) when we do need to be near you.
Generally this will be a mask and gloves – believe us, there is a person behind all of that stuff!
However one thing that has not changed…
Our commitment to offer the best Veterinary Dental Service we can for you and your pets.